With Easybuild, Holcim improves customer service, expands reach

Holcim, Easybuild

Holcim Philippines, Inc. has steadily introduced digital innovations such as online customer portal Easybuild to improve its service to business partners. Over the past years, the leading cement maker has launched new products and services that help local builders deliver high-quality structures and grow its business.

Aside from these, Holcim Philippines has also focused on digital innovations that enhance customer experience and capture opportunities online. Among the company’s successful digital tools is Easybuild, which is used by more than half of its 1,200 business partners nationwide.

The latest version was launched in 2018. It provides customers 24-hour connection with the company for a hassle-free experience in placing orders, checking delivery status, reviewing account history and credit standing among others.

Easybuild also allows customers to settle their transactions with Holcim, which partnered with Metrobank for the online payment platform. The company plans to tie up with more financial institutions to provide customers payment options.

JJ Horizon, AGI Hardware, J+ Hardware, GVT Trading recommend Easybuild

Customers point to how Easybuild lessens administrative tasks and smoothens their transactions with the company. For example, Easybuild sends SMS and e-mails to users once an order is confirmed, which allows customers to track down their orders, removing the need for constant follow-ups.

Also, Easybuild provides an option to have orders delivered to their preferred sites. The online customer portal is recommended by ready-mix concrete producer JJ Horizon administrative manager Cheeny Jacob, AGI Hardware owner Rowell Dy, J+ Hardware owner Roselyn Fung and hardware GVT Trading owner Gil Tapaoan.

JJ Horizon and J+ Hardware are based in Iligan City, Lanao del Norte, Philippines and Lala, Lanao del Norte, respectively. GVT Trading is based in Ilocos Sur, Philippines while AGI Hardware is in Pagudpud, Ilocos Norte, Philippines.

“Easybuild has made business transactions easier,” Jacob said. “You can access all the information you need and place an order with just a click.”

Dy could not agree more. He said, “EasyBuild makes it easier to find the products you want to purchase, place an order and monitor them unlike before where you need to go through a lot of paper works.”

The latest version of the customer portal comes with a mobile app version, allowing mobile-friendly features and better accessibility to Holcim customers. Fung said, “I can say that the app helped us in stock and performance monitoring, especially since all the information we need is already in one platform.”

“We do not have good access to the Internet here in Ilocos Sur so I use the mobile app version of Easybuild,” Tapaoan said. “Instead of wasting a lot of time placing and monitoring my orders, I can access all the information I need using the app. In less than two minutes, you can already place your order.”

Holcim Philippines is cement industry’s online customer platform pioneer

In 2002, Holcim Philippines pioneered the online customer platform in the cement industry. The company sees more opportunities in using digital tools to improve engagement with current partners and reach more clients.

Recently, Holcim Philippines piloted listing its products on digital marketplace Beam and Go to reach overseas Filipinos who are interested in purchasing construction materials for home building and repairs. According to William Sumalinog, the company’s senior vice president for sales, customers can count on the company to continuously introduce more innovative products and tools that respond to their needs.

“The changing profile of the market and our customer requires us to adapt and innovate,” Sumalinog said. “We are committed to these innovations to better serve our customers and grow our business.”

Both training out of Team Lakay gym in La Trinidad, Benguet, Philippines, former ONE Lightweight World Champion Eduard “Landslide” Folayang, 35, and reigning ONE Strawweight World Champion Joshua “The Passion” Pacio, 23, are among the ambassadors of Holcim Philippines. Here is a promo:

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